Prue Thimbleby is the story lead for Swansea Bay Health Board in South Wales, UK
Patient Story work is Deep Listening
Stories can be from patients, relatives or staff about their first hand experience
WHY we make them
To help the teller process what is happening to them
To communicate and share best practice
To advocate and improve our practice
In Swansea Bay Health Board digital storytelling is our main method of gathering feedback stories. Digital patient stories are ideal for helping people get their voices heard in a way that leads to learning and service improvement. The stories are very memorable and build empathy in the listener which leads to changes in practice.
WHAT they are?
Digital stories are voice recordings put together with images to create a short video
The model has three basic principles:
It is a 1st person story
It is always short – usually under 3 minutes
The storyteller remains the director of the story
To see some examples visit: www.artsinhealth.wales
Patient Story work is Deep Listening
Stories can be from patients, relatives or staff about their first hand experience
WHY we make them
To help the teller process what is happening to them
To communicate and share best practice
To advocate and improve our practice
In Swansea Bay Health Board digital storytelling is our main method of gathering feedback stories. Digital patient stories are ideal for helping people get their voices heard in a way that leads to learning and service improvement. The stories are very memorable and build empathy in the listener which leads to changes in practice.
WHAT they are?
Digital stories are voice recordings put together with images to create a short video
The model has three basic principles:
It is a 1st person story
It is always short – usually under 3 minutes
The storyteller remains the director of the story
To see some examples visit: www.artsinhealth.wales